Hotel Brisamar Suites
Travel without worries
Book with us and relax with our Travel Insurance
Book on our website and travel with complete peace of mind for you and your companions. Now, if you’re a member of our CLUB and choose our Non-Refundable fare, you’ll exclusively enjoy cancellation insurance that covers unforeseen events before your trip begins.
Cancellation Insurance: Protect your trip when you confirm your booking:
- You need to be logged in to get this free service.
- This insurance is valid from the day you confirm and prepay your booking until the day of check-in.
- You can cancel your booking and get a refund of the prepaid amount for more than 20 reasons covered by the policy.
- It covers the main unforeseen events that may arise before your trip: health issues, work-related problems, legal issues, flight delays, etc.
- See the full Cancellation Insurance terms and conditions here.
In addition, we include coverage in case your flight is delayed and your plans change:
- If your outbound flight is delayed by more than 24 hours and prevents you from starting your trip, you can cancel your trip and claim a refund of your prepaid
reservation amount. - If your outbound flight is delayed for the reasons indicated and you arrive later at your destination, you can claim compensation for the loss of services for the first night of your reservation.
- See this more comprehensive coverage here.
We answer your questions about cancellation insurance:
In what cases are cancellation fees covered?
It covers up to 26 reasons for cancellation. See the list here.
What do I need to do to cancel my reservation and request a refund of the cancellation fees?
If you meet any of the criteria described above and have booked a non-refundable rate as a club member, please follow these steps:
- Contact us to request cancellation of your booking and an invoice for the associated costs.
- Contact the insurance company via email at flexmyroom@arag.es, providing your personal details and policy number, and attaching the invoice and proof of the reason for cancellation.
- The insurance company will contact you as soon as possible with further instructions.
If you have any questions, you can contact the insurance company by phone at ARAG: +34 91 566 15 88.
Who is covered by the insurance?
The insurance covers the main holder of the reservation as well as their companions.
Where can I see all the terms and conditions of the insurance policy?
You will receive an email on the day the booking is finalized with all the information about your insurance.
Travel Assistance Insurance: Protect your trip and relax:
Now you can purchase your travel insurance with just one click by adding it to your booking, enhancing your stay with comprehensive coverage that includes the most common unforeseen events once you arrive at your destination.
Create Your Adventure, We Take Care of the Details:
- 24/7 Assistance: Global medical assistance and immediate support for any problem.
- Comprehensive Protection: Coverage from departure delays to assistance with lost luggage.
- Easy and Flexible: Add security to your trip with a click, ensuring every moment of your experience and travel protected.
- See the full terms and conditions of Travel Assistance Insurance here.
We answer your questions about Assistance Insurance:
When will I receive my insurance details?
- Once you have made your reservation including this service, you will receive an email with all the details of your policy.
What period does the assistance insurance cover?
- This insurance is valid from the time of check-in at the hotel until the day of check-out.
Can I modify or cancel this service?
- This service is subject to the terms and conditions of the rate you have booked. You can check these before finalizing your reservation.
How does medical assistance work?
- When you need to use this service, you must contact the assistance center at +34 91 566 15 88 for instructions on how to proceed and which medical center or hospital to go to. You will need your policy number.
At Hotel Brisamar Suites, your safety is our priority, so peace of mind is just a click away – Book Now!
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